Terms and Conditions for TYR Denmark
TYR Denmark
Østre Allé 6 9530 Støvring
Phone: +45 60 16 66 93
VAT: 44180324
Payment
TYR Denmark accepts online payments with Visa/Dankort, Visa, Mastercard, and MobilePay Online.
Payment will only be withdrawn from your account once the physical item is dispatched or the virtual product is created, unless otherwise agreed upon or indicated in your order.
All amounts on the website are inclusive of VAT. The website uses the following currencies for pricing: Denmark – Kroner (DKK)
TYR Denmark uses a secure payment server that encrypts all information with SSL protocol, ensuring your data is safe and cannot be read by external parties.
TYR Denmark’s own website also uses encryption with SSL protocol.
Delivery
The delivery time for your order is 1-3 business days.
TYR Denmark ships items using the following methods: GLS – Private, GLS – Parcel Shop
The shipping cost is calculated based on weight.
You can choose between “delivery without signature” or “delivery with signature”.
You will always receive a track and trace number so you can follow your package from our warehouse to your location.
Right of Withdrawal
There is a 14-day full return policy for items purchased on the website, unless otherwise agreed upon or indicated in your order.
The 14-day period starts from the day the order is delivered.
Any return costs are at your own expense.
Notice of withdrawal must be communicated to us within 14 days after delivery and must be received by us no later than 14 days after informing us of your use of the right of withdrawal.
Requests to exercise the right of withdrawal should be sent via email to kontakt@tyr-sportswear.dk. The message should clearly indicate your desire to exercise the right of withdrawal.
Condition of the Goods upon Return
You are liable for any decrease in the value of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods. This means you can try the item on in the same way as if you were in a physical store.
If the item has been used beyond what is described above, it will be considered used and of decreased value. This means that upon withdrawal of the purchase, you may receive a smaller or no part of the purchase amount refunded. It is up to TYR Denmark to assess the condition of the goods.
Warranty
There is a 2-year warranty on products in accordance with Danish law. The warranty covers all defects in software, materials, and manufacturing.
Complaints about defects and deficiencies must be reported to TYR Denmark within a reasonable time after receiving the item. A maximum of two months is considered a reasonable time, unless otherwise agreed upon. Reasonable shipping costs will be refunded.
The right to complain is waived in cases of incorrect or unusual handling of the product.
TYR Denmark covers return costs to a reasonable extent.
When returning, contact the company at:
TYR Denmark Østre Allé 6, 9530 Støvring
Phone: +45 60 16 66 93
Complaints will not be accepted if sent as cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not disclose your personal information to others; they are only registered in our customer database. You can have your information deleted at any time.
To enter into an agreement with TYR Denmark, we need the following information: . Name . Address . Phone number . Email address
We register your personal information in order to deliver the product to you.
The personal information is registered with TYR Denmark and stored for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it always happens with your explicit consent, so you are informed about exactly which information is collected and why.
The Director and employees of TYR Denmark have access to the information registered about you.
The data controller at TYR Denmark is: Trine Bagger
We do not store or transmit customer information encrypted.
As a registered customer at TYR Denmark, you always have the right to object to the registration. You also have the right to know what information is registered about you. These rights are granted under the Personal Data Act, and inquiries regarding this should be directed to kontakt@tyr-sportswear.dk.
Cookies
Cookies are used on https://tyr-sportswear.dk to optimize the website and its functionality, making your visit as easy as possible.
You can delete cookies from your computer at any time. Refer to the guidance on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics on https://tyr-sportswear.dk, which means that a statistics system collects information that can provide a statistical picture of the number of visitors, where they come from, and where on the website it is left, etc.
The log statistics are used solely to optimize the TYR Denmark website.
Consumer Protection
Learn more about your consumer protection when buying through a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/
Complaint Options
Complaints about products can be sent to:
The Danish Competition and Consumer Authority Carl Jacobsens Vej 35 2500 Valby www.forbrug.dk
For EU citizens outside of the EU, complaints must be submitted via the EU Commission’s online complaint platform. ec.europa.eu
When making a complaint, our email address must be provided: kontakt@tyr-sportswear.dk, along with the website where you purchased the item.
